Quality Assurance
At Drýs, we believe that true luxury lies in the uncompromising commitment to quality. Every piece in our collection is crafted with meticulous attention to detail, from the selection of premium, sustainably-sourced fabrics to the precision of our stitching and finishing. We work closely with skilled artisans who share our dedication to excellence, ensuring that each garment not only meets our rigorous standards but also stands the test of time. Our rigorous quality control process leaves no detail overlooked, from the drape of a fabric to the durability of a seam, so that when you wear Drýs, you’re not just wearing a piece of clothing—you’re wearing a promise of enduring style, comfort, and integrity.
Frequently asked questions
How do I return my order?
We want you to be 100% happy with your purchase — if you’re not, we’re glad to accept your return. All returned items must be unworn, unused, unmarked, and in their original condition, with all original tags and security straps attached. Returns must be shipped back to us within 28 days of receiving your order.Regular sale items can only be returned for an exchange or Gift Card refund. Sale items marked as “3 for [GBP130]” or “[GBP45]” are non-returnable, so they cannot be accepted for a refund or exchange. Any other items labeled non-returnable (e.g., underwear) are also ineligible for refund or exchange.You must return the items via your local postal service (e.g., Royal Mail/USPS) at your own expense.The goods remain your responsibility until they reach us. Please package your return securely to avoid damage, and use a “tracked” shipping service.All returned goods will be inspected. If you meet the above return conditions:Refunds will be processed within 5 working days of us receiving your return.For exchanges, we will deliver the replacement item to you free of charge — but any subsequent exchanges will incur a delivery fee.ExchangesOnce we receive your return, we will inspect the goods. If you meet our return conditions, we will process your exchange:If the replacement item is cheaper than the original, the price difference will be refunded to your original payment method.If the replacement item is more expensive, you will need to purchase a Gift Card for the price difference amount.Exchanges take 2-3 working days to process before dispatch.RefundsOnce we receive your return, we will inspect the goods. If you meet our return conditions, we will process your refund:Refunds will be issued to your original payment method.Regular sale items can only be refunded as a Gift Card for use on https://drys.store.Undelivered OrdersIf you refuse delivery from the courier, the item will be returned to us — and you will be responsible for any additional shipping costs incurred. If you no longer want your order, please accept delivery first, then return it to us in line with our return conditions.If you cannot receive your order on the first delivery attempt, don’t worry: couriers will attempt delivery 3 times before returning the item to us, and they will contact you to coordinate. If your order is returned to us as undelivered, you may be responsible for additional shipping costs. Please use a shipping address where someone is available to receive the order.
Are there any shipping costs?
International shipping fees are calculated based on the actual weight of your order. The exact shipping cost will be automatically displayed at checkout based on your delivery address and package weight.
Can I still change my order?
Please note that whilst we will endeavour to cancel or change an order, we cannot guarantee that these changes will take place if the order has already processed.
To request an order modification, please email us at nanayang@nanadrys.com to discuss.